Impact and numbers

Designing and building a certification platform with worldwide events, trainers, students, and certificates is no simple feat.

Overview

The tool provides more than CRM for our client – it hosts a community of trainers who interact with their students, organise training events worldwide, and issue, track, and validate attendance certificates.

Why the redesign

The goal

Our process

User experience analysis

The redesign was an opportunity to inspect all functionalities and understand the challenges that end users in various groups were facing.

Task-based approach

The redesign approach is task-based so we can help people accomplish their goals more easily. We extracted the functional needs from the user’s point of view. They are the human and business requirements that our product must meet.

Q2 roadmap

Challenges

One of the challenges was implementing the new design while developing new features that became priorities. An agile process requires staying flexible and building fast. We covered the initial roadmap with a small team and offered assistance for auxiliary features or issues.

The results

The redesign launch was a very exciting moment and the conclusion of 6 intensive months of work: A new user interface, better flow for all user groups, enhanced API integration, and improved system architecture. We created modules and features with localisation in mind while offering support and operations.

Main achievements

Fully dedicated responsive mode offering a native feel makes for an improved experience and clarity on the go.

We redesigned the data-heavy insights section for two main user categories.

The team

Product Manager, Alumnus

Communications Specialist, Alumnus

Full-stack Developer

Product Designer

Receiving universally positive feedback was the cherry on top.

“Sourcing International plays a key role regarding our current goal of digitalising the educational activities organised by PhiAcademy on an international level. With the support received throughout the entire product development cycle, we were able to transform a core set of processes within just a few months. PhiAcademy established a certification platform able to handle more than 12,000 graduation certificates per year, aiding over 560 trainers around the globe as well as coordinating our internal teams in two different countries. Soon after deploying a first stable release, we identified further opportunities and ideas together with Sourcing International that were then actively brought to life as additional units in the certification system to achieve a fully-fledged Educational Management module entirely aligned with our organisation’s needs.”