Despite a great deal of effort and the solution of many organizational challenges, our customer was not yet satisfied with the speed of the app development. Complex legal and security requirements as well as coordination with essential stakeholders led to uncertainty and project delays.

Taking responsibilityMost important for the success of this complex project was taking full End2End responsibility and supporting the client in exactly those tasks that were required for the success of the project.ProactivityLending a hand, rather than just giving tips, and driving decisions by bringing the different stakeholders together in a sensible and well-prepared way.StructureLast but not least, the more parts a system contains, the more complex it is. Put simply, the larger the project, the more important it is to have a clear structure. Clarifying and structuring the expected results, schedule and responsibilities together with the team was crucial for success.

The result is a successful app that has been downloaded by over a million Austrian citizens - and, a satisfied customer.