Embracing complexity for digital success - App development in the public sector


Outcome
The result was a highly developed app and Austria setting the standard for functionality and security within the EU in a pioneering project.
Initial situation and challenge
Despite a great deal of effort and the solution of many organizational challenges, our customer was not yet satisfied with the speed of the app development. Complex legal and security requirements as well as coordination with essential stakeholders led to uncertainty and project delays.
Measures & project approach
01
Clarification of the goal and prioritization of the topics with the project team and client.
02
Proactive management of the individually prioritized features through the necessary phases.
While a sequential approach proved necessary, the early involvement of relevant stakeholders and their requirements, as well as the clarification of responsibilities and work results, were the key to success.
2A. Analysis phase (Functional level)
Key to success: Clarification of functional requirements with all relevant stakeholders. Early integration of legal, security and architectural requirements.
2B. Specification phase (Technical level)
Key to success: Intensive involvement of the developers and testers and focus on clarity for the developers.
2C. Development phase
Key to success: Coordination of continuous reviews for quality assurance and enabling early product feedback
2D. Tests & Go-live preparations
Key to success: Clear planning and preparation of all parties and stakeholders involved (including coordination of advanced stakeholder app tests) for the go-live.
Special focus of our work & success factors
Taking responsibility Most important for the success of this complex project was taking full End2End responsibility and supporting the client in exactly those tasks that were required for the success of the project. Proactivity Lending a hand, rather than just giving tips, and driving decisions by bringing the different stakeholders together in a sensible and well-prepared way. Structure Last but not least, the more parts a system contains, the more complex it is. Put simply, the larger the project, the more important it is to have a clear structure. Clarifying and structuring the expected results, schedule and responsibilities together with the team was crucial for success.
Result
The result is a successful app that has been downloaded by over a million Austrian citizens - and, a satisfied customer.
The team
Managing Partner
Consultant
Consultant
Consultant
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How we help clients
1
Strategy, Governance & Compliance
We help clients develop tech strategies and compliance frameworks.
2
Digital Transformation
We design key digital transformation projects on behalf of our clients.
3
Application
We successfully implement the most demanding technology projects.
4
Organisational Identification
We support our customers in developing a vibrant organisational culture.