“Service Management System” Package

What is the significance of IT within the company? The IT organisation of a company must strive to become an innovative, customer-focused service provider. Its contribution to the achievement of business goals as well as its risks and costs must be transparent and measurable, which in turn requires a functioning Service Management System.

This package provides an analysis of the existing systems and processes and, based on the sourcing strategy, develops a roadmap for the achievement of a business- and service-oriented IT management system.