“Quality Reviews” Package

Once service management structures and processes have been introduced, they need to be evaluated regularly during the entire service life cycle. The sourcing partner and the quality of its performance should likewise be assessed at regular intervals so as to be able to recognise a need for adaptation as soon as possible and implement the required changes.

Within this package, the maturity of the management processes and the knowledge level of employees are evaluated along with the sourcing strategy, utilised IT tools, and possible risks and security issues.