“Multi-provider Management” Package

How are outsourced services and their providers integrated into the remaining internal IT organisation – not just at the technological level, but in day-to-day operation? New operating models require adapted organisational structures in order to fulfil the new processes and tasks.

The “Multi-provider Management” package helps to find a service integration strategy and define roles, tasks, and responsibilities. To optimise cooperation, guidelines for the integration of future service providers and external tools are specified.