“Certified SMS” Package

ISO 20000 and ISO 27001 are international standards for professional IT service providers and information security management, thereby forming a quality norm that builds trust between service providers and customers. A Service Management System (SMS) as well as an Information Security Management System (ISMS) are part of these standards, as are a Service Management Plan, a Documentation Management System and a Quality Management System.

The “Certified SMS” package provides a training concept for employees and support for the development of the necessary certification requirements, thereby ensuring that the result of the audit process will be positive.