Cloud sourcing entails new tasks and issues in terms of personnel structure that need to be addressed and organised effectively. The “Roles and Competences” package deals with questions triggered by the use of cloud services: What needs to be done? Who will be doing it? How will it be implemented?
Comprehensive process and task analysis, the development of organisational structures, the definition of roles and the allocation of suitable personnel in combination with necessary adaptations in IT and spatial planning aim to enable efficient management of a multi-sourcing environment within the company.